Articles in Help Desk

13-Step Help Desk Problem-Solving Guide

Published Oct. 22, 2023 by Curtis

Having a systematic approach to solving problems can offload some of the mental energy required to solve the problem. It will also make sure you don't forget any steps and gives you options if you ge…

7 Things I Wish I Knew Before I Started Help Desk

Published Oct. 22, 2023 by Curtis

When I got my first job in IT as an "IT Support Tech" I knew nothing about IT and had very little technical skill. I could see that technology was taking market share from all the other industries …

9 Most Common Help Desk Tickets

Published Oct. 22, 2023 by Curtis

Help Desk sees a wide variety of problems and sometimes they see very complex technical issues. But they also see a lot of the same problems again and again. Here are the most common Help Desk tick…

Are Help Desk Jobs Worth It? Pros and Cons

Published Oct. 22, 2023 by Curtis

If you are looking to get an IT career and you don't have any IT experience or a college degree in something computer related, getting a Help Desk job is the best way to get started. Help desk jobs…

Get A Help Desk Job With No Experience

Published Oct. 22, 2023 by Curtis

Help Desk jobs are easy to get. If you have customer service experience or experience working in technology, you should be able to get in. If you don't have these qualifications, they are easy to get…

How Difficult Are Help Desk Jobs?

Published Oct. 22, 2023 by Curtis

Help Desk can be a stressful and challenging job. You will see a vast array of problems, a never-ending amount of problems, and frustrated users. Help Desk is more difficult than the average job, b…

How Long Should I Work At Help Desk? - Not Very Long

Published Oct. 22, 2023 by Curtis

If you work hard and study, you can expect to get a better job in 1 to 2 years. Many factors affect this time, notably experience, technical skills, soft skills, education, how well you interview, an…

How To Excel At Your Help Desk Job

Published Oct. 22, 2023 by Curtis

Help Desk can be a difficult and stressful job. Getting good at it not only makes it easier, but when you get really good, it starts to become fun. You'll look forward to the challenges. Anyone can…

How To Go From Help Desk To Sysadmin

Published Oct. 22, 2023 by Curtis

The key difference between Help Desk and Sysadmins is that Help Desk solves problems that affect 1 user, while Sysadmins solve problems that affect many users. This is a big difference and the resp…

Jobs You Can Get With Help Desk Experience

Published Oct. 22, 2023 by Curtis

Help Desk is an entry-level IT job that will get you on the path to becoming an IT pro. Typically the next step after Help Desk would be Network Admin, Systems Admin, or Cloud Practitioner. There a…